Dutch-Speaking Customer Advisor – Telecommunications

Location: Rabat, Morocco (On-site with potential remote flexibility after 6 months) Employment Type: Full-time, Indefinite Contract About The Role We are looking for a Dutch-speaking Customer Advisor to join our team in Rabat for a major international telecommunications project. In this role, you will be the main point of contact for Dutch-speaking clients, delivering high-quality support across phone and email. You will assist customers with general inquiries, technical troubleshooting, complaint resolution, and product guidance, combining top-tier service with a proactive, solution-oriented approach. Key Responsibilities • Handle incoming customer inquiries via phone and email with a professional and helpful attitude. • Diagnose and troubleshoot technical issues, guiding customers to effective solutions. • Address and resolve customer complaints professionally to ensure a positive customer experience. • Identify customer needs and recommend relevant telecommunications products, services, and upgrades (cross-selling/upselling). • Maintain accurate records and documentation of all customer interactions in the database. • Adhere to established service procedures, quality standards, and key performance indicators (KPIs). • Collaborate effectively within an international, multicultural team environment. Candidate Requirements • Language Skills: Dutch at B2/C1 level or higher. English proficiency is an advantage. • Work Authorization: Must have a valid right to work in Morocco (visa sponsorship is not provided). • Location: Currently based in Morocco or willing to relocate to Rabat independently. • Skills: • Strong verbal and written communication skills. • Customer-centric mindset with strong problem-solving capabilities. • Comfortable navigating technical troubleshooting and resolving difficult customer situations. • Commercial mindset with ease in identifying relevant sales/upselling opportunities. • Solid computer literacy and accurate data entry skills. • Experience: Prior experience in customer support, technical assistance, sales, or call centers is preferred but not required. Schedule & Working Hours • Contract: Indefinite employment contract with a 6-month probation period. • Working Hours: 44 hours per week. • Shift Rotations: • Monday – Friday: Between 09:00 and 22:00 • Saturday: Between 09:00 and 19:00 • Training: 4 weeks of comprehensive initial training (Monday – Friday, 08:00 – 17:00). Compensation & Benefits • Competitive salary + Attendance & performance bonuses + additional uncapped sales incentives. • Meal Allowance: per month based on days worked. • Health Care: Comprehensive health insurance coverage. • Transportation: Free employee transport serving Rabat, Salé, and Temara areas for eligible shift times (early morning/late evening) post-training. • Work Flexibility: Potential for hybrid/remote work after 6 months based on performance metrics. • Development: Full access to an international professional learning platform and internal career growth opportunities.