Support Analyst technique (CDD)

We are looking for a Customer Onboarding & Adoption Specialist to support customers throughout the early stages of their Cisco IQ journey. In this role, you will act as a trusted advisor, helping customers successfully onboard, adopt, and realize value from the platform. Contract Type Fixed-Term Contract (CDD) for 10 months. Key Responsibilities • Guide customers through the onboarding process, including platform setup, telemetry enablement, activation, and adoption of Cisco IQ. • Proactively engage with customers via phone calls, emails, virtual meetings, webinars, and follow-up campaigns to provide guidance and support. • Schedule and lead onboarding sessions, product demonstrations, discovery meetings, training workshops, and adoption reviews. • Educate customers on Cisco IQ features, capabilities, and business value to encourage platform utilization and maximize adoption. • Address customer questions, identify onboarding challenges, and work with internal teams to ensure timely resolution. • Collect customer feedback and maintain accurate records of customer interactions and engagement activities. Required Qualifications • 0 to 2 years of experience in Customer Success, Customer Onboarding, Customer Support, Account Management, Service Desk, Platform Operations, or Inside Sales. • Excellent communication and presentation skills with the ability to confidently engage customers and stakeholders. • Experience managing customer interactions across phone, email, CRM systems, and virtual collaboration tools. • Strong customer-focused mindset with a high level of ownership and accountability. • Ability to coordinate meetings, training sessions, and customer follow-up activities. • Strong problem-solving and analytical skills. • Basic understanding of technology and networking concepts. • Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications • Familiarity with Cisco solutions such as Meraki, Webex, Intersight, SD-WAN, or other enterprise technology platforms. • Experience with reporting, performance tracking, and data analysis. • Knowledge of user provisioning, Identity and Access Management (IAM), or account administration processes. • Experience using CRM and customer management platforms. Language Requirements (Mandatory) • Professional fluency in English is required. • Candidates must also be fluent in French or German.