International Customer Quality Engineer

Business travel: 50 % of working time spent at customer sites, travel is within EMEA. Job Responsibilities 1. Customer Interface & Relationship Management • Serve as the primary quality contact for international customers, addressing inquiries and providing professional quality support. • Prepare and submit customer complaint analysis reports; present product quality issues to clients in a timely manner. • Lead or participate in weekly/monthly quality meetings, project reviews, and topic-specific sessions with customers. 2. Quality Improvement & Issue Closure • Investigate customer quality complaints by coordinating cross-functional teams (R&D, manufacturing, supply chain) for root cause analysis and corrective actions. • Drive end-to-end closure of customer quality issues, evaluate effectiveness of improvement measures, and promote preventive actions across the organization. 3. Warranty & Claim Management • Manage quality-related claims including confirmation, appeal, transfer, and internal accountability tracking. • Lead responsibility identification and claim transfer for market repair costs, ensuring cost control and process compliance. 4. Market Quality Monitoring & Reporting • Track and analyze key market quality indicators such as field failure rate and negative list metrics. • Compile monthly and annual after-sales quality reports to support management decision-making. • Maintain issue list management mechanism for dynamic monitoring and early warning. 5. Cross-Functional Collaboration & Major Issue Support • Assist the company's major quality issue task force in handling critical after-sales incidents. • Collaborate closely with R&D, production, procurement, and after-sales departments to provide quality support and drive overall quality excellence. Qualifications Education • Bachelor's degree or above in Mechanical Engineering, Electronics, Automotive Engineering, Materials Science, Chemistry, or related fields. Experience • Minimum 5 years of quality management experience. • Experience in new energy vehicles, power battery, or related industries is highly preferred. Technical Skills • Proficient in QC tools (7 QC tools, 8D report) for problem analysis and resolution. • Solid knowledge of IATF16949 / ISO9000 / VDA6.3 standards and APQP, FMEA, SPC, MSA, PPAP core tools. • Strong command of Excel, PowerPoint, and other MS Office applications for data analysis and reporting. • English proficiency at a working level – capable of writing technical reports and conducting communication in English. Core Competencies • High sense of responsibility and professional integrity; self-disciplined and ethical. • Rigorous work style with strong execution ability; open to innovation and continuous improvement. • Excellent team player who thrives under pressure in a fast-paced environment. • Strong interpersonal and communication skills to effectively coordinate with both internal teams and external customers. • IATF16949 internal auditor certification is a plus.