Tour Leader

Job Responsibilities: • Lead and accompany guests on tours and excursions across Fes and other destinations in Morocco. • Welcome guests and provide a professional, warm, and engaging experience. • Explain Moroccan culture, history, traditions, landmarks, and local experiences. • Coordinate daily tour schedules, transportation, activities, restaurants, accommodations, and other suppliers. • Ensure all tour arrangements are properly prepared before guest arrival. • Handle guest questions, requests, complaints, and unexpected situations professionally. • Coordinate with drivers, guides, hotels, restaurants, activity providers, and the Operations team. • Monitor service quality and immediately report operational issues. • Ensure guest safety and follow company operational and emergency procedures. • Provide daily updates and reports to the Operations team. • Assist with last-minute operational changes and problem-solving during tours. • Represent the company and maintain a high standard of professionalism at all times. • Create authentic social-media-friendly content showcasing destinations, activities, food, culture. Job Qualifications: • Previous experience as a Tour Leader, Tour Guide, Travel Coordinator, or similar tourism role. • Strong knowledge of Fes and Moroccan destinations, culture, history, and tourism experiences. • Excellent English communication skills. • Strong interpersonal and customer-service skills. • Valid driving license is an advantage, particularly if the role includes driving responsibilities.