Customer Service Representative

We're Founders Arm, a recruitment partner connecting top MENA talent with leading US startups. We are seeking a Customer Service Representative to support a fast-growing US company with customer inquiries, order and account issues, and day-to-day service operations. This role suits friendly, organized professionals who take pride in solving problems and want a long-term remote role with a US business. Salary: Top-of-market salary paid in USD Location: Remote Type: Full-time Key Responsibilities • Respond to customer inquiries via email, live chat, and phone with clear, friendly, and accurate answers • Resolve issues related to orders, billing, accounts, refunds, and returns • Escalate complex cases to the right team with complete, well-documented notes • Keep tickets organized, updated, and resolved within response-time targets • Follow up with customers to make sure issues are fully closed and they're satisfied • Flag recurring problems and share customer feedback to help improve products and processes Candidate Profile • Fluent in English, both written and spoken • 2+ years of customer service or customer support experience, ideally with US customers • Experience with support platforms such as Zendesk, Gorgias, Freshdesk, or Intercom • Calm, patient, and professional, including with frustrated customers • Strong written communication, with attention to tone and detail • Organized and reliable, able to handle a high volume of tickets • E-commerce or SaaS support experience is a strong plus Why This Role • Earn in USD while working remotely • Work directly with a fast-growing US company • Be the voice of the brand for its customers • Long-term role with room to grow as the company scales