Junior ERP Support Specialist (NetSuite ERP)

As a member of Forvis Mazars Asia-Pacific, based in Casablanca, Morocco, you will be involved in the ongoing support, enhancement, and maintenance of Oracle NetSuite (cloud-based ERP system) for various Forvis Mazars entities. As a Junior ERP Support Specialist, you will: 1) Support enhancements and maintenance to the NetSuite ERP setup in the region: • Act as one of the key points of contact for NetSuite-related matters raised by various Forvis Mazars offices • Support discussions with end-users to understand business requirements and enhancement requests • Assist in system configuration and testing when necessary • Ensure requests from various offices are addressed in a timely manner • Support enhancement activities to align NetSuite functionalities with business requirements • Provide quality feedback and system support to end-users • Conduct recurring ERP system maintenance tasks 2) Support end-users in coordination with other team members under the Service Level Agreement: • Provide data migration and ERP support services to new and existing countries • Share functional knowledge and collaborate with team members on support activities • Deliver functional support for various business and operational needs • Work with Forvis Mazars entities to help maintain stability and alignment of databases and ERP processes • Build good working relationships with various offices by understanding their business processes and system usage • Analyze and troubleshoot user issues related to ERP data and business processes 3) Support documentation and training initiatives: • Prepare and maintain SOPs, FAQs, workflow documentation, and training materials • Conduct NetSuite end-user training sessions and knowledge-sharing activities when required • Job Requirements And Qualifications: • Degree in IT, Finance, Accounting, Information Systems, or any related field with both Finance and IT exposure • Understanding of accounting or financial processes combined with technical/IT skills • 0–1 year of relevant experience is preferred; fresh graduates are encouraged to apply • Strong knowledge of accounting/finance is an advantage • Knowledge or exposure to NetSuite is desired but not mandatory • Experience in ERP support, system support, ticketing systems, enhancement, or training is preferred • Experience in handling support tickets, issue tracking, and user support requests is an advantage • Team-oriented and attentive to detail • Ability to support regional cross-functional teams (Finance, HR, client-facing consultants, etc.) • Scripting knowledge is an advantage but not mandatory Other requirements • Proficient in Microsoft Excel and other Microsoft Office tools • Strong self-learning and problem-solving skills • Experience working in a Professional Services environment is an advantage • Good understanding of accounting/finance modules is a plus • Good communication and interpersonal skills, with the ability to engage with different stakeholders and teams