Customer Service Representative

Company Description Game park mdiq is a leisure and entertainment company focused on providing engaging experiences for visitors of all ages. The organization operates in a dynamic, customer-facing environment where service quality and guest satisfaction are central priorities. Team members work in a fast-paced setting that combines hospitality, recreation, and operational support. The company values reliability, clear communication, and a collaborative attitude in its staff. Joining Game park mdiq offers an opportunity to contribute directly to a positive guest experience in a lively workplace. Role Description This is a full-time, on-site Customer Service Representative role based in Tangier. The Customer Service Representative will welcome guests, respond to inquiries, and provide accurate information about park services, activities, and policies. Day-to-day responsibilities include handling customer concerns, processing tickets or reservations, guiding visitors through park procedures, and ensuring a smooth guest flow. The role involves resolving issues in a timely manner, documenting feedback, and collaborating with other departments to improve the overall customer experience. The person in this role will maintain a professional, friendly demeanor and support a safe, enjoyable environment for all visitors. Qualifications • Strong customer-focused skills, including Customer Service and Customer Support, with the ability to respond promptly and professionally to guest needs. • Experience or aptitude related to Customer Satisfaction and Customer Experience, with a focus on understanding and improving visitor interactions. • Ability to work effectively as part of a team of Customer Service Representatives, contributing to consistent and reliable service delivery. • Clear spoken and written communication skills; ability to explain information in a friendly, understandable way. • Comfort working in a busy on-site environment, including evenings, weekends, or holidays as needed. • Basic computer skills and the ability to learn ticketing or reservation systems. • Previous experience in hospitality, retail, entertainment, or customer-facing roles is an advantage. • High school diploma or equivalent; additional training in customer service is a plus.