Group Operations Coordinator

An international group operating in telecom infrastructure is seeking a Group Operations Coordinator to support its Group Operations Director in coordinating operations and maintenance activities across multiple countries. Working closely with Country O&M Directors and local technical teams, you will monitor operational performance, consolidate reporting and follow up on improvement plans to strengthen service quality and infrastructure availability. Key responsibilities • Coordinate operational priorities and follow up on country action plans. • Monitor contractual SLAs, infrastructure availability, Mean Time to Repair (MTTR) and preventive maintenance compliance. • Consolidate and analyse operational reports, highlighting performance gaps, risks and improvement opportunities. • Organise operational review meetings and track agreed actions through to completion. • Coordinate the follow-up of major incidents, root cause analyses and corrective actions. • Support the implementation of standard O&M procedures, reporting tools and best practices across subsidiaries. • Follow up on preventive and corrective maintenance activities with country teams. • Monitor fuel and electricity consumption data and support optimisation initiatives. • Assist with O&M budget preparation, cost tracking and resource planning. • Support the monitoring of subcontractor performance and service quality. • Contribute technical and operational inputs to RFQ reviews and O&M proposals. • Coordinate with Procurement, Finance, Fuel & Fleet and SHERQ teams. • Support technical training and knowledge sharing across countries. • Follow up on compliance with health, safety, quality and environmental requirements. Qualifications and experience • Bachelor’s degree in Electrical Engineering, Telecommunications, Energy, Electromechanical Engineering or a related field. • At least 5 years of relevant experience in telecom infrastructure operations, maintenance or technical coordination. • Good understanding of telecom infrastructure and power systems, including generators, batteries, solar equipment and Remote Monitoring Systems (RMS). • Experience monitoring maintenance activities, SLAs, operational incidents and performance indicators. • Strong analytical and reporting skills, with proficiency in Excel and PowerPoint. • Excellent organisational skills and the ability to manage multiple priorities across countries. • Strong communication skills and the ability to coordinate teams without direct managerial authority. • Professional proficiency in English; French is an advantage. • Willingness to travel across Africa as required. Experience in African telecom markets,continuous improvement projects would be an advantage.