Senior Trucks Parts & Service Sales Representative

Entreprise Fondée en 2012 au Maroc, notre Cabinet Conseil aborde toutes les problématiques et solutions de la gestion des ressources humaines autour de 3 expertises : • Recrutement & Head Hunting de cadres, managers et directeurs de tous secteurs d'activités, nous disposons de plusieurs consultants RH experts métier, répartis par secteurs d’activité. • Consulting et accompagnement RH: organisation, management de transition, team-buildings, coaching [...] • Mise à disposition et gestion de contrats du personnel. XCDM Maroc is recruiting, on behalf of its client, a Sales Representative – Parts & Service to drive aftermarket sales growth, develop customer relationships, and promote parts and service solutions within the assigned territory. Poste • Achieve assigned sales targets for parts and after-sales services within the designated territory. • Develop and maintain strong, long-term relationships with customers, ensuring a high level of satisfaction and service quality. • Conduct regular customer visits, prepare visit reports, and ensure timely follow-up on identified business opportunities. • Perform fleet inspections and assess customer needs to recommend appropriate maintenance solutions and services. • Monitor territory performance, including customer fleets, market trends, competitive activity, lost sales, and new business opportunities. • Identify and develop sales opportunities related to spare parts, maintenance contracts, service campaigns, and aftermarket solutions. • Actively promote parts and service programs, campaigns, maintenance agreements, and other after-sales initiatives to maximize revenue growth. • Coordinate with internal teams to ensure parts availability, accurate pricing, service follow-up, and efficient customer support. • Maintain the highest standards of professionalism, integrity, and customer relationship management in all business dealings. Profil recherché Educational Qualifications & Certifications: • University Degree in Engineering, Business Administration, or a related technical/commercial discipline. Knowledge: • Parts and Service sales operations; customer relationship management; aftermarket business development; service agreements and maintenance solutions; market and competitor awareness. Technical Skills: • Basic mechanical and truck/product knowledge; equipment inspection and needs assessment; CRM and territory management; sales pipeline management; reporting and customer presentation skills. Language Skills: • Arabic & French is preferred for effective customer communication. English will be a plus Experience: • Minimum 10 years of experience in Parts, Service, Aftermarket Sales, Product Support, or Customer Support within trucks, heavy equipment, automotive, industrial equipment, or related industries. General Profile / Specifications: • Valid driving license and regular customer visits • Flexibility to support emergencies, campaigns, and business needs • Ability to work in field/customer/workshop environments • Compliance with safety and site regulations • Use of company systems, CRM tools, and reporting templates Traits de personnalité souhaités Recherche de nouveauté Extraversion Volonté de persuasion Implication au travail Ambition Improvisation