Customer Service Specialist

About BIGO BIGO Technology (BIGO) is one of the fastest-growing Singapore technology companies, with more than 30 offices and 6 R&D centres around the world. Powered by Artificial Intelligence technology, BIGO's video-based products and services have gained immense popularity, with users in more than 150 countries. These include Bigo Live (live streaming) and Likee (short-form video). BIGO is dedicated to connecting the world and to enabling everyone to share their beautiful moments. With a vision to be a content platform that inspires one billion people's lives, BIGO aims to empower a new generation of users with an exciting new social language where they can showcase, discover and stay connected in a positive and creative online environment. Location: Casablanca, Morocco Key Responsibilities: 1. Provide advanced knowledge of products, trends, and professional service to Users of the live-streaming industry 2. Assist our SVIP users with all customer service inquiries via chat, phone, e-mail, and social media 3. Manage the stability and improvement of SVIP and User-created groups(Family); lengthen the lifecycle of SVIP user and internal group 4. Build lasting relationships with users, develop open channels of communication, and become a reliable advisor Requirements: 1. Proficient in both oral and written English, French equals a C1 level, Arabic is a plus 2. Solid experience with micro software (particularly Excel and Canva) 3. Enjoy connecting with customers at a deeper level and are able to exceed customer expectations 4. Patient, Proactive with a great sense of responsibility