TUI Customer Service Advisor Dutch Speaking

We are seeking savvy and skilled individuals like you to join our diverse Customer Service Team.We are looking for a new colleague with a passion for customer contact and travel. As a Customer Services Advisor, you must be able to switch quickly when challenging issues arise.If you've got the right to work in Morocco and speak Dutch, French & English, language, keep on reading! What You'll Do • Customer Communication • Handle inbound and outbound calls, emails, and chat requests from customers • Provide expert information and manage bookings efficiently • Meet quality and productivity KPIs while maintaining excellent service standards • Stay updated on processes, products, and destinations through our internal tools • Continuously develop your skills and identify areas for improvement • Adapt to different communication channels (phone, email, social media) • Collaborate with other departments on special projects • Show flexibility in handling ad-hoc tasks and missions What We're Looking For • Trilingual proficiency: French, English, and Dutch • Minimum 1 year experience in a similar customer service role • Secondary education diploma (Tourism & Hospitality qualification preferred) • Strong organizational skills and attention to detail • Excellent written communication abilities • Knowledge of remote customer service best practices • Understanding of tourism industry (destinations, products, tour operators) • Team player mentality • Proficiency in MS Office and internal information systems • Adaptability to change Ready to Join Us? If you're ready to help create unforgettable holiday experiences and be part of a trusted, unique, and inspiring team, we want to hear from you! Apply now and start your journey with TUI!