Property Manager Assistant (Français Courant)

As a Property Management, you will support the day-to-day operations of a residential property management team. This role requires someone with hands-on property management experience who can confidently communicate with tenants and prospects, assist with leasing operations, and provide administrative support with minimal training. Requirements • Previous hands-on experience in property management is required; customer service experience alone is not sufficient. • Fluency in both English and French, with excellent verbal and written communication skills. • Experience using AppFolio or the ability to quickly learn property management software through prior experience with similar platforms. • Strong understanding of multifamily property management terminology, leasing processes, tenant relations, and property management operations. • Excellent phone communication skills with the confidence to interact professionally with tenants, prospects, and vendors. • Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities independently. • Self-motivated with the ability to work with minimal supervision and quickly adapt to new processes. • Reliable internet connection and professional remote work setup. Responsibilities • Handle tenant and prospective resident communications through phone, email, and other communication channels while providing professional and timely support. • Assist with leasing activities, lease renewals, delinquency follow-ups, and maintenance coordination. • Respond to inquiries from prospective tenants, schedule property tours, and support the leasing process from initial inquiry through move-in. • Utilize your personal Facebook account to market available properties, respond to inquiries, engage with prospective tenants, and schedule property tours. • Manage daily property management tasks within AppFolio, including updating tenant records, tracking communications, and supporting operational workflows. • Provide administrative support to the Property Manager by maintaining accurate records, processing documentation, and coordinating day-to-day property management activities. • Collaborate with internal team members, vendors, and tenants to ensure maintenance requests and operational issues are resolved efficiently. • Maintain accurate documentation and ensure all property management records are organized and up to date. Successful candidates for this role are expected to possess the following attributes: • Must have excellent English communication skills. • Has the ability to complete projects in a timely manner and quickly adjust to changing circumstances and embrace new technologies, processes, or methods. • Great logical and verbal reasoning skills. • Exceptionally detail-oriented. • Exceptional problem-solving and information-processing skills. • Ability to think outside the box. • A great work ethic and interest in learning new concepts and growing with the job. • Ability to work both independently and as part of a team. • Must have their own work device (preferably a desktop or laptop) and a stable internet connection. • Must be comfortable with using a time-tracking software for payroll purposes. • Must be willing to undergo a background verification check during the final stages of the hiring process. Successful candidates for this role will be rewarded with the following benefits: • A total of five paid vacation days per year (additional days can be taken unpaid). • A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance). • A paid 15-minute break for every 4 hours of work