Network Support Engineer

Hands & Feet (H&F) Support • Physical onsite assistance to enable remote troubleshooting and remediation. • Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. • Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction). • Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition). Network Hands & Feet Engineer must have basic understanding of network devices sufficient to: • Identify network equipment types, ports, power supplies, up links, and patch panel layouts. • Follow remote instructions accurately (step-by-step) without deviating from approved runbooks. • Perform basic checks: link lights, port mapping verification, cable reseat, label verification. Network Device Rack & Stack • Rack mounting/unmounting of network devices per site rules and safety practices. • Patch and dress cables to basic professional standard (as instructed). • Coordinate with Remote Support Team for post-install verification. Basic Configuration • Perform basic level initial actions (only as instructed by the Remote Support Team), such as: o Connecting console and granting remote access session (screen share/terminal access where applicable). o Executing clearly provided command steps (copy/paste) when approved. o Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved Requirements Job Requirements: • Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred). • 2+ years of hands-on experience supporting enterprise network infrastructure. • Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls. • Experience with console connections and network device installation. • Familiarity with structured cabling and patch panels. • Ability to follow technical instructions accurately and work within documented procedures. • Strong troubleshooting and problem-solving skills. • Excellent communication skills and ability to work effectively with remote technical teams. • Ability to work independently at customer sites. • Willingness to travel to customer locations when required. • Working at Heights Training Certificate. Medical Fitness Certificate. Required Tools • 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem • Good internet connection • Laptop (with console software like PuTTY) and proper console drivers • Pen drive Minimum: 4 to 8GB without any data (May be required to format) • Console Cable - RJ45-to-USB (For Cisco C9300L-24P) • Console cable - RJ45-to-USB-C • Console cable - RJ45-to-mini-USB • Multimeter (to check power output if needed) • Laptop – MS Teams, Zoom, Putty ,Webex • Cat5 cable (Straight 1, Crossover cable 1) • 4G Connection Dongle • Basic Screwdriver Kit • PPE Kits. Preferred Qualifications • Cisco CCNA or equivalent networking certification. • Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment. • Experience working in data centers or enterprise network environments. • Familiarity with ITIL processes and ticketing systems. Key Skills • Proficient in English Language • Network Device Installation • Hands & Feet Support • Rack & Stack • Structured Cabling • Console Access • Switches, Routers & Firewalls • Basic Network Configuration • Hardware Troubleshooting • Communication & Customer Service • Documentation & Reporting