Customer Service Associate

About Us Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle and back-office support, to empower our clients with streamlined operations and cutting-edge strategies. With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, and more. Role and Responsibilities: • Provide front-line support to our customers via live chats, phones, and email. • Answering queries and resolving client issues regarding our products, platforms, and promotion. • Address customer feedback as well as complaints professionally. • Record and update customer data and other relevant information when necessary. • Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices. Requirements: • Tertiary education, diploma or above. • Fresh graduates are welcome to apply. • Willing to work on shifts (including weekends if required). • Proficient in Microsoft Office. • Fluent in English and Arabic including written and verbal communication skills. Language skills in one of the following French/Spanish/Italian is mandatory. • Effective communication skills. • A logical and analytical approach to problem-solving. Desirable: • 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage). • A genuine interest in working in financial markets and client services.