Service Engineer

Responsibilities • Perform installation, alignment, and commissioning of injection molding machines. • Diagnose and repair mechanical, electrical, or control issues in injection molding machines. • Provide technical support and maintenance services during and after the warranty period. • Assist the warehouse team with outbound shipment preparations of injection molding machines and accessories. • Organize and manage shipping documents including delivery orders, acceptance forms, and inspection reports. • Collaborate with internal departments (sales, logistics, and engineering) to ensure smooth after-sales operations. • Prepare and submit service reports and feedback to the service manager. • Provide on-site training and basic machine operation guidance to customers when needed. Qualifications • Diploma or above in Mechanical Engineering, Mechatronics, Electrical Engineering, or related fields. • 1–2 years of experience in injection molding machine installation or service. • Strong troubleshooting, communication, and customer service skills. • Willing to take global business trips.