Learning Delivery Manager (English Speaking)

Introduction "All our positions are open to remote work." Joining Deloitte means saying yes to a meaningful experience—one where every interaction and every project help you grow every day. You'll thrive in a work environment built on trust, knowledge sharing, and collective intelligence, working together to shape the future of our clients. A future we are committed to making more responsible, more sustainable, and more environmentally conscious through concrete actions at our level. Joining us also means becoming part of a company that is deeply committed to employee well-being, diversity, and inclusion, where everyone is valued regardless of their background. Are you ready to say #ISayYes to your future at Deloitte? About Deloitte Deloitte Extended Services, based in Casablanca, is a wholly owned subsidiary of Deloitte France and operates as a fully autonomous delivery center. Supporting various Deloitte member firms, Deloitte Extended Services brings together talented professionals to serve clients of all sizes across a wide range of industries and business areas. Our Delivery Center is also recognized as a center of excellence for emerging technologies, both in Morocco and across the Deloitte network. Our consultants and subject matter experts work on large-scale international projects, offering a broad variety of assignments across multiple industries. Your Role Reporting to the DU EMEA project Lead at Deloitte Extended Services, you will oversee the day-to-day management of the Offsite Delivery team across the full lifecycle of a programme, the resource planning and allocation, and support the delivery of an outstanding experience for learners using established tools and procedures. The Offsite Delivery Function Manager oversees a high-quality delivery and learner experience, and works closely with the DES/DU EMEA project lead and DU EMEA leads to ensure that DU EMEA programmes are delivered to a world-class standard. This role will work as a key member of the Delivery Management function at DU EMEA. Leadership & Relationship Management • Supports in identifying and building strategic relationships with key stakeholders across DU EMEA and understanding their requirements and collaborates in identifying valuable solutions. • Closely collaborates with the Delivery Management function leads. • Closely collaborates with the DES/DU EMEA leads. • Supports in driving continuous improvement throughout all activities. • Contributes to ensuring a smooth collaboration with internal teams. • Successfully works with the DU EMEA (Sub)Function Leads (esp. Delivery Management, Delivery Logistics and Faculty) to drive efficiencies. Managing Offsite Coordinators • Leads the team of Offsite Coordinators. • Manages the Offsite Coordinators programme allocation. • Manages the Offsite Coordinators performance. • Contributes to ensuring collaboration with all relevant teams across DU EMEA. • Ensure a proper onboarding process for team members and continuous upskilling • throughout their journey at Deloitte Extended services. Programme Coordination • Oversees the day-to-day management of the team across the full lifecycle of the programmes. • Oversees all aspects of programme delivery, from pre-programme logistics to post-programme evaluation, ensuring a seamless and impactful experience for delegates. • Ensures a consistent standard of delivery across all DU EMEA programmes. • Ensures consistency and alignment in terms of processes’ adoption and tools usage. Your Team You will be responsible of a team of 10+ Programme coordinators, based in Casablanca, collaborating with stakeholders and delegates across the EMEA region. Your Qualifications Skills and capabilities • Is goal-oriented with a focus on driving value for DES and DU EMEA. • Demonstrates effective planning and organizing, using systematic processes to achieve goals. • A master of the learning experience, understanding and considering the experiences, needs, and aspirations of learners to improve learning and development. • Exhibits advanced managing change & ambiguity skills, with the ability to make decisions, take action, and motivate others during times of uncertainty and change. • Excellent communication skills with the ability to collaborate with a wide variety of internal and external stakeholders (from junior colleagues to senior leaders). • Excel proficiency and comfort adopting and leveraging digital tools, platforms and emerging technologies (including AI‑enabled solutions). • Stakeholder management and ability to build and maintain trusted relationships. Previous experience • At least 7 years of relevant experience required. • Experience in leading teams. • Relevant experience in Business, Talent Acquisition, Programme Coordination, or related field. • Experience in planning, structuring and coordinating timelines, owners, risks and deliverables through strategic thinking and problem solving. • Experience delivering in a cross-cultural environment. Education & qualifications • Bachelors’ degree in learning, business or related field, Masters’ degree preferrable • Languages: English – fluent, French is an advantage Personality • Shows cross-cultural awareness and empathy and enjoys operating in a multicultural and diverse environment. • Enjoys change, can deal with ambiguity and complexity, and maintains a positive, solution-oriented mindset. • Owns passion for people and leadership development, motivated enabling others grow. Advantages • Hybrid Work Settings • Career Path • Interesting Salary & yearly bonuses • Learning & Development • Work Environnement based on Equity, transparency & autonomy