Customer Experience & Order Support Specialist

Full-time | Casablanca, Morocco | Fluent English required At Benisouk, our standard is simple: every customer should know what is happening, what comes next and who is looking after them. We are looking for someone to take ownership of our English-speaking customer conversations, from the first question through to resolution. You will answer emails and phone calls, coordinate with our internal teams, follow up on orders and make sure no customer request is left without a clear next step. You will also help customers before they purchase, particularly when they need guidance on a product or a personalised order. This is a hands-on role for someone who enjoys solving problems, communicates with care and follows through without needing to be reminded. What you will do • Manage customer enquiries by email and phone • Follow each request until it is fully resolved • Provide clear and accurate updates • Assist customers before and after their purchase • Coordinate internally to obtain the right information • Keep customer conversations organised and up to date in HubSpot • Handle routine issues independently and escalate sensitive cases appropriately What we are looking for • Excellent spoken and written English • A natural, warm and professional communication style • At least three years of experience in customer experience, e-commerce, retail or a similar role • Strong organisation and attention to detail • Confidence speaking with international customers • Good judgement and the ability to stay calm under pressure • Experience with HubSpot or a similar customer service platform • The ability to work independently and take responsibility for outcomes Experience in interior design, furniture, home décor or premium e-commerce would be an advantage. This is not a call-centre position. We are looking for someone who can represent the Benisouk brand with intelligence, empathy and professionalism.