Recruitment Manager for Agent Hiring

Role Overview The Recruitment Manager will lead the Talent Acquisition team supporting the Telco captive business unit. The role is responsible for delivering hiring targets, managing end-to-end recruitment operations, strengthening talent pipelines, improving recruitment processes, and developing the TA team. Key Responsibilities • Lead and manage the end-to-end recruitment function for the Telco business unit, ensuring staffing targets, quality, and timelines are achieved. • Develop and execute recruitment strategies aligned with Telco business growth, workforce requirements, and changing market conditions. • Partner with Telco leaders and internal stakeholders to understand hiring needs, set expectations, and build proactive talent acquisition plans. • Develop strong talent pipelines through effective sourcing, recruitment campaigns, talent pooling, and data-driven strategies. • Continuously review and improve recruitment processes, tools, and best practices to increase efficiency, quality, retention, and cost effectiveness. • Monitor recruitment metrics, prepare management reports and presentations, and provide insights for workforce planning and forecasting. • Lead, coach, mentor, and develop recruitment team members through regular performance management, training, and career development. • Ensure effective allocation of recruitment tasks, resources, and manpower across programs/sites. • Partner with Marketing on recruitment campaigns, employer branding, advertising, and talent attraction initiatives. • Build and maintain strong relationships with Telco stakeholders, customers, and internal/external partners. • Support budgeting, resource planning, and cost-control initiatives. • Ensure recruitment practices, processes, and documentation comply with company standards and business requirements. • Support HR leadership in strategic Talent Acquisition initiatives and projects. Required Technical Skills & Experience • Minimum 5 years of work experience, including at least 3 years in Talent Acquisition leadership/management, preferably within the IT/BPO industry. • Experience managing high-volume recruitment and multiple programs, sites, or business requirements. • Strong knowledge of recruitment strategies, sourcing techniques, interviewing, and Talent Acquisition best practices. • Experience conducting behavioral interviews and assessing candidates. • Working knowledge of HR functions such as Compensation & Benefits and Employee Relations. • Understanding of IT/BPO talent, operations, and organizational structures. • Proficiency in MS Office and Google Workspace, particularly Excel and Word. Required Competencies • Strong leadership, people management, coaching, and mentoring skills. • Excellent communication, presentation, coordination, and stakeholder management skills. • Results-driven, highly organized, and detail-oriented. • Strong problem-solving, analytical, decision-making, and interpersonal skills. • Ability to prioritize, multitask, and work effectively in a fast-paced and changing environment. • Strong customer orientation and business acumen. • Resourceful with strong follow-through and accountability. • Ability to handle confidential and sensitive information with discretion. • Strong time and project management skills. • Fluent in English, both written and verbal. • Flexible to changing work schedules and business requirements. • Highly motivated with a strong drive to succeed in Talent Acquisition.