Published on 18 May 2026
Senior Service Delivery Manager (m/f/d) – IT Infrastructure
Translated by Talent Club · See the listing in German
Iventa
View all jobs from this employerVienna · Austria
Listing checked on 8 October 2026
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The essentials of the job
Iventa is recruiting for an IT service provider in Vienna a Senior Service Delivery Manager responsible for managing infrastructure services. At least 5 years of experience in IT service management is required.
- Job family
- IT Service Manager
- Sector
- IT and digital services
- Experience
- 5 years minimum
- Languages
- German
Summary of the listing by Talent Club.
- Languages
- German C1
- Publication date
- 18 May 2026
Listing translated from German by Talent Club.
For an established IT service provider based in Vienna, we are looking for an experienced personality as
Senior IT Service Delivery Manager (m/f/d)
. In this role, you manage complex IT service landscapes, act as the central interface between customers, internal specialist departments and sales, and are responsible for the successful delivery as well as further development of IT services.
Areas of responsibility
Management and further development
of an assigned customer portfolio
Support of IT services
with focus on data center, network infrastructure, collaboration services and client management
Ensuring contract-compliant service delivery and service quality
Customer communication as well as escalation management
Support
in account planning, strategy development and business expansion
Accompaniment
of offers, contract management and measures for service improvement
Qualification profile
Completed technical / business education
or at least 5 years of relevant professional experience
in service delivery management, IT customer management or IT sales
Experience with IT infrastructures and managed services
(data center operations, network infrastructure, collaboration services, client management)
ITIL knowledge
and good technical understanding of IT services
Pronounced communication skills, customer orientation and solution-oriented way of working
Very good German skills
in spoken and written form
The offer
Flexible working hours
and up to
60% home office option
Working with innovative technologies at a centrally located site
Further training offers and certifications
Employee discounts
and meal allowances
Fitness offers and health care
In addition to these various benefits & goodies, a gross annual salary
from EUR 83,000
as well as the willingness to overpay depending on qualification and experience awaits you.
Let's talk about it!
The employer
Iventa
IT and digital services
View all jobs from this employer
Listing checked on 8 October 2026
Listing in German
Senior Service Delivery Manager (w/m/d) – IT Infrastruktur
Für einen etablierten IT Dienstleister mit Sitz in Wien suchen wir eine erfahrene Persönlichkeit als
Senior IT Service Delivery Manager (w/m/d)
. In dieser Rolle steuern Sie komplexe IT Service Landschaften, agieren als zentrale Schnittstelle zwischen Kunden, internen Fachbereichen und Vertrieb und verantworten die erfolgreiche Erbringung sowie Weiterentwicklung von IT Services.
Aufgabenbereiche
Steuerung und Weiterentwicklung
eines zugeordneten Kundenportfolios
Betreuung von IT-Services
mit Fokus auf Rechenzentrum, Netzwerkinfrastruktur, Collaboration Services und Client Management
Sicherstellung der vertragskonformen
Leistungserbringung und
Servicequalität
Kundenkommunikation sowie
Eskalationsmanagement
Unterstützung
bei Accountplanung, Strategieentwicklung und Geschäftsausbau
Begleitung
von Angeboten, Vertragsmanagement und Maßnahmen zur Serviceverbesserung
Qualifikationsprofil
Abgeschlossene technische / wirtschaftliche
Ausbildung
bzw. mindestens 5 Jahre einschlägige
Berufserfahrung
im Service Delivery Management, IT-Kundenmanagement oder IT-Vertrieb
Erfahrung mit
IT Infrastrukturen und Managed Services
(Rechenzentrumsbetrieb, Netzwerkinfrastruktur, Collaboration Services, Clientmanagement)
ITIL Kenntnisse
und gutes technisches Verständnis von IT Services
Ausgeprägte Kommunikationsfähigkeit,
Kundenorientierung
und lösungsorientierte Arbeitsweise
Sehr gute
Deutschkenntnisse
in Wort und Schrift
Das Angebot
Flexible Arbeitszeiten
und bis zu
60% Homeofficemöglichkeit
Arbeiten mit innovativen Technologien an einem zentral gelegenen Standort
Weiterführende Schulungsangebote und Zertifizierungen
Mitarbeiterrabatte
und Essenszuschüsse
Fitnessangebote und
Gesundheitsvorsorge
Neben diesen unterschiedlichen Benefits & Goodies erwartet Sie ein Bruttojahresgehalt
ab EUR 83.000,-
sowie die Bereitschaft zur Überbezahlung je nach Qualifikation und Erfahrung.
Lass uns gerne darüber sprechen!